FAQ

Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.

Q: In what currency are your store prices listed?
A: Our store prices are listed in U.S. Dollars (USD).

Q: Do you have physical stores or only an online shop?
A: We currently do not have physical stores. We are exclusively online for now.

Q: Do you ship internationally?
A: Yes, we ship to almost every country worldwide.

Note: International orders may be subject to import taxes, duties, and customs fees, which are applied once your shipment reaches its destination country. We cannot predict your specific fees. For more information, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient. Your local courier may provide details on accepted payment methods for these charges.

Q: Do I need to sign for the shipment?
A: No signature is required for the shipment.

Q: Where do you ship products from?
A: We ship from our warehouses in the USA, UK, Singapore, or China. We work directly with trusted suppliers worldwide, allowing us to pass on savings to our customers and offer exceptional products at highly competitive prices.

We sample every item and even visit factories to ensure top quality and sustainable practices.

Q: How long does it take to ship my product?
A: Shipping your product takes 2-3 business days.

Q: What is the estimated delivery date (ETA)?
A: Delivery may take between 7 and 30 days, depending on your location. Rest assured, we’ll provide your tracking number as soon as the product ships.

Q: How can I return or exchange my item?
A: We stand behind the quality of our products. That’s why we offer a 30-day risk-free money-back guarantee (excluding return shipping fees).

If, for any reason, you’re not satisfied with your product, simply return it to us for a refund or exchange (your choice) within 30 days, no questions asked.

Please contact us via email first, and we’ll provide the appropriate return address.

⚠️ Note: Return/exchange shipping costs are your responsibility. We do not provide return shipping labels.

⚠️ Additionally: Returns sent without prior contact with our customer service team will not be accepted.

Q: Where is my order confirmation?
A: The order confirmation email is sent within 24 hours of payment. Please check your spam or junk folder, as it might end up there.

Q: What if I want to cancel my order?
A: Most orders are processed within 6 to 8 hours. If you wish to cancel your order, please send us a message via the "Contact Us" page as soon as possible.

Q: What if I still need help?
A: That’s what we’re here for! Please send us a message through the "Contact Us" page, and we’ll be happy to assist you.